Full integrations layer, CRM sync, and support workflows

New

• Native connectors for HubSpot, Salesforce, Slack, Zapier, OpenAI, Snowflake, Segment, and Notion.

• Bring-your-own LLM keys — connect any model provider without routing data through Span infrastructure.

• Tier-1 support resolution workflow — autonomous ticket triage, knowledge synthesis, and deflection with human handoff when confidence is low.

• Role-based access control — assign workflow permissions by team, role, or individual.

• Procurement and finance ops workflow templates for internal request automation.

Improved

• Connector auth flow redesigned — most integrations now connect in under 2 minutes with OAuth.

• Policy guardrails now support conditional logic — different rules per workflow stage or user role.

Fixed

• Slack connector dropping messages longer than 4,000 characters during handoff notifications.

• Segment events not triggering workflow starts when property names contained uppercase letters.