Span Updates

New

• Workflow Studio 2.0 — compose agents, prompts, and guardrails visually. No code required to build or deploy.

• Native evals — run automated test suites against any workflow before promoting to production.

• Version history and one-click rollbacks for every workflow in your org.

• Human-in-the-loop steps — insert approval gates or review queues at any point in a workflow.

• MEDDIC scoring agent — qualifies inbound leads against your ICP in real time and routes to the right AE queue.

• Renewal radar workflow — monitors account health signals and surfaces churn risk 30 days out.

• Audit log export — download a full trail of every agent action, decision, and handoff for compliance review.

Improved

• Inbound triage now resolves qualification in under 42 seconds on average, down from 6 hours.

• Lead enrichment pulls from more data sources with configurable field mapping per workflow.

• KPI dashboard now shows pipeline attribution by workflow, not just by channel.

• Throughput metrics now display as a 30-day rolling average with breakdowns by workflow type.

Fixed

• Quote generator workflow failing silently when CRM sync returned a null deal stage.

• Agent activity log timestamps displaying in UTC instead of org timezone.

New

• Cohort analytics — track agent performance across customer segments, workflow versions, and time windows.

• Funnel view — see drop-off at every step in a multi-stage workflow, with per-step conversion rates.

• Revenue attribution — tie closed pipeline back to the specific workflow and agent action that influenced it.

• Scheduled KPI digests — send a summary of key metrics to Slack or email on a recurring schedule.

Improved

• Dashboard loads 3× faster — metrics now computed incrementally rather than on full requery.

• Alert thresholds can now be set per workflow instead of globally across the org.

Fixed

• Pipeline lift percentage showing incorrect baseline when date range crossed a quarter boundary.

• Avg. handle time metric not updating when workflows were edited mid-period.

New

• Native connectors for HubSpot, Salesforce, Slack, Zapier, OpenAI, Snowflake, Segment, and Notion.

• Bring-your-own LLM keys — connect any model provider without routing data through Span infrastructure.

• Tier-1 support resolution workflow — autonomous ticket triage, knowledge synthesis, and deflection with human handoff when confidence is low.

• Role-based access control — assign workflow permissions by team, role, or individual.

• Procurement and finance ops workflow templates for internal request automation.

Improved

• Connector auth flow redesigned — most integrations now connect in under 2 minutes with OAuth.

• Policy guardrails now support conditional logic — different rules per workflow stage or user role.

Fixed

• Slack connector dropping messages longer than 4,000 characters during handoff notifications.

• Segment events not triggering workflow starts when property names contained uppercase letters.

New

• Core platform — ingest CRM data, docs, and playbooks as structured business logic.

• Workflow engine — compose and deploy deterministic AI workflows across sales, support, and operations.

• Real-time KPI dashboard — pipeline lift, avg. handle time, throughput, and resolution metrics live from day one.

• ICP and pricing encoder — define your ideal customer profile and value props as a single source of truth agents speak from.

• SOC 2 Type II and GDPR compliance — security posture built in, not bolted on.

• Avg. deploy time of 9 days from first sync to live production workflow.