KPI analytics, cohort reporting, and revenue attribution

New

• Cohort analytics — track agent performance across customer segments, workflow versions, and time windows.

• Funnel view — see drop-off at every step in a multi-stage workflow, with per-step conversion rates.

• Revenue attribution — tie closed pipeline back to the specific workflow and agent action that influenced it.

• Scheduled KPI digests — send a summary of key metrics to Slack or email on a recurring schedule.

Improved

• Dashboard loads 3× faster — metrics now computed incrementally rather than on full requery.

• Alert thresholds can now be set per workflow instead of globally across the org.

Fixed

• Pipeline lift percentage showing incorrect baseline when date range crossed a quarter boundary.

• Avg. handle time metric not updating when workflows were edited mid-period.