Customer Success Manager

About the role:

Customer success at Span goes far beyond support. Our customers rely on us to help them transform how their teams operate, and we're committed to helping them realize the full value of AI-powered automation.

As a Customer Success Manager, you'll become a trusted advisor to customers throughout their journey. You'll help organizations launch workflows, drive adoption, identify growth opportunities, and measure success over time.

You'll work closely with product, sales, and support teams to ensure customers receive an exceptional experience at every stage.

Responsibilities:

• Manage relationships with strategic customer accounts

• Lead onboarding and implementation programs

• Drive product adoption and customer engagement

• Conduct business reviews and success planning sessions

• Monitor account health and identify risks proactively

• Collaborate with customers on workflow optimization initiatives

• Surface customer feedback to product teams

• Identify expansion and growth opportunities

Requirements:

• 3+ years of customer success, account management, or consulting experience

• Strong communication and presentation skills

• Experience managing multiple customer relationships

• Ability to understand business processes and operational challenges

• Customer-first mindset

• Excellent organizational skills

Nice To Have:

• Experience working with enterprise SaaS customers

• Familiarity with AI technologies or automation platforms

• Project management experience

• Revenue retention or expansion experience

Benefits:

• Competitive compensation and equity

• Flexible remote-first culture

• Learning and development support

• Home office stipend

• Flexible PTO

• Team retreats and company events

Hiring Process:

1. Introductory conversation

2. Hiring manager interview

3. Customer scenario exercise

4. Team interviews

5. Final discussion

6. Offer